We aim to provide an excellent level of service at all times. If you feel that we have not met that standard, we want to hear from you so that we can put things right.
How to make a complaint
You can make a complaint by any of the following methods:
- By post: Gavin Dixon Finance Solutions Ltd, Edward Tower Building – Office 5, St Michael's Estate, Bridport, Dorset, DT6 3RB
- By email: info@gdfs.co.uk
- By telephone: 01308 480248
Please provide your name, contact details, the nature of your complaint, and any relevant reference numbers so that we can investigate efficiently.
What happens next
We will acknowledge your complaint promptly — within three business days of receiving it. We will then investigate and aim to provide a full written response within eight weeks.
If we are unable to resolve your complaint within eight weeks, or if you remain dissatisfied with our response, you may refer your complaint to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service
The Financial Ombudsman Service provides a free, independent service for resolving disputes between consumers and financial businesses. You can contact the FOS at:
- Website: www.financial-ombudsman.org.uk
- Telephone: 0800 023 4567 (free from most landlines) or 0300 123 9123
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
You must refer your complaint to the FOS within six months of receiving our final response.
Eligible complainants
The FOS can consider complaints from eligible complainants. These include private individuals and certain smaller businesses, charities, and trusts — as defined by FCA rules. Please contact the FOS directly if you are unsure whether you qualify.
Who handles complaints at GDFS
As an Appointed Representative of Rural Finance Limited (FRN 630701), complaints about our regulated activities are ultimately the responsibility of Rural Finance Limited. If you are dissatisfied with our response, you may also contact Rural Finance Limited directly.
Motor Finance — Discretionary Commission Arrangements
The FCA is currently investigating historical discretionary commission arrangement (DCA) practices in the motor finance market. If you believe you may have been affected by a DCA arrangement in connection with a motor finance agreement, please contact us and we will advise you on the appropriate course of action.